Bank Policies

• Emergency Credit Line Guarantee Scheme (ECLGS 5.0)
• Timeline for Credit decision of Agri Loans
• CSB Revised Deceased Claim Forms
• RBI Trade Relief Measures
• Policy on appointment of Statutory Auditors(SAs)
• Deposit Policy
• Deceased Depositors Policy, Nomination Rules and Forms
• Code of collection of Dues and Repossession of Security
• Policy on ESG
• Policy on Unclaimed Deposits
• Fair Practices Code for Lenders
• Fair Practices Code for Self- Regulation of Credit Card Business
• Policy on Release of Security Documents post Loan closure
• Credit card policy
• CSB Bank policy for Issuance of Co-Branded Credit Cards
• Privacy Policy
• Co-lending policy
• Timeline for credit decision of MSME applications
• Anti- Bribery & Anti- Corruption Policy
• Policy on Resolution Framework 2.0 Resolution of Covid-19 related stress of Micro Small and Medium Enterprises (MSMEs)
• Policy on Resolution Framework 2.0 – Resolution of Covid-19 related stress of Individuals and Small Businesses
• Cheque Collection & Return Policy
• Compensation Policy
• Deposit Insurance and Credit Guarantee Corporation 2020
• Customer Protection Policy – Unauthorised electronic banking transactions
• Bank’s policy on revival and rehabilitation of MSMEs
• Highlights
• Full text
• Grievance Redressal Policy
• Security Repossession Policy
• Protected Disclosures Scheme
• MSE Policy
• US Dollar Cheque Collection Policy
• Citizen Charter
• Method of Calculation of Interest on Savings Accounts & Term Deposits
• Policy For General Management Of Branches
• Sustainable Development Policy
• Debt Restructuring & Rehabilitation Policy for Small & Medium Enterprises (SMEs)
• Customer Rights Policy
• Banking Codes and Standards Board of India (BCSBI)
• Safe Deposit Locker Policy
• Safe Deposit Locker Agreement
• Policy on Safe Deposit Locker/ Safe Custody Article Facility
• Standard Operating Procedure (SOP) for Safe Deposit Locker/ Safe Custody Article
• CSB Bank One Card Credit Card
• CSB Bank One Card Credit Card MITC
• CSB Bank One Card Credit Card T&C
• CSB Bank One Card Credit Card FAQ
• CSB Bank One Card Credit Card Collection Agencies
• CSB Bank One Card Credit Card KFS
• CSB Bank One Card Credit Card EMI T&C

Grievance Redressal for CSB Bank –One Card credit card